I Teach…

This week, we are going to look at a major problem. The issues that arise between businesses and clients that damage business relationships are one of the biggest problems you will face as you build your business. This blog identifies all the major issues—and should help you fix them. There is no reason to have a poor rapport between yourself and your clients! If you do, let’s fix it!

Not Listening

This is one of the most obvious signs of poor communication in every business relationship. Someone who always cuts off their client every time they speak can send a wrong message to that person; for example, that their opinion and their thoughts are insignificant. Try to improve your listening skills and always try to understand what your client is telling you. This is one of the best ways to prevent any misunderstanding.

Being Passive Aggressive

Passive aggressiveness is one of the most dangerous forms of communication. By using it, you can put the other person on the defensive, and in the long term, this type of behavior can affect the stability of your relationship.

Losing Your Temper Very Easily

If you have anger issues, and if you easily lose your temper, then you might have communication problems, too. Anger will not allow you to express yourself rationally, and your behavior may hurt your client’s feelings or cause them to get angry in return. Despite this, everyone is accountable for their actions and for their reactions. If you remain calm during an argument, you can discuss things rationally to sort things out and not risk damaging the relationship.

No Nagging

Yes, nagging is indeed a sign of poor communication in your business relationship.

If you constantly nag, repeating the same demands over and over, you are not communicating efficiently, and the other person will not receive the message you are trying to send. Learn straightforward communication techniques that allow the problem to be addressed productively.

Ignoring That Person

Ignoring your client is not a way to improve the communication in your relationship. Not talking to your client when you are upset over something they did is never a good solution if you want to solve the problem. Ignoring your client will only cause more problems in your relationship, and you will only sabotage yourself and your business.

Shouting, Screaming and Using Poor Language

Even if you’re upset, this doesn’t give you the right to offend or to hurt someone, especially in a professional environment. Don’t use profanities, and be respectful!

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I Teach…

fear11Last week, we discussed ways to communicate. This week, I’d like to look at the reasons why people fail to communicate correctly. Sometimes, even with all the will in the world, we cannot make ourselves connect with others. It may be our problem—or their problem—but it is a problem. This blog article is about discovery. Discovering why people fail to communicate is crucial to becoming a great communicator. Let’s look failure straight in the face and learn from it.

Compromise Is KEY

If one party is unwilling to budge on an issue, no progress can be made; when the other party senses this stubbornness, they’ll immediately stop trying to make their case. Compromise isn’t an admission of defeat — it’s a way of trying to maximize the payoffs between two parties, and if you ignore that, you’ll have only yourself to blame when the conversation stops.

Ultimately, successful conversations are dependent on two people willing to reach a mutually satisfying conclusion.

Didn’t Anyone Listen?

Too many people focus on the speaking part of a conversation; after all, that’s the part you can control. But it’s far more important to be a good listener. Being a good listener first demonstrates that you’re invested in the conversation and makes the other person feel welcome to share his or her thoughts.

Listening prevents interruption and other habits that can interfere with the natural pattern of conversation and provides a stable ground for mutual communication. Finally, and most importantly, listening allows you to hear and understand what the other party needs, giving you context and direction for your response. Without that initial effort, the conversation will never go anywhere.

Where’s the Respect?

When we don’t get respect from people around us, we may feel unsatisfied and withdraw from the situation. Showing respect in conversation is a prerequisite to having a healthy exchange, and even modest or subtle signs of disrespect can throw off that pattern.

Obvious signs of disrespect include insulting or mocking the other party or belittling what they have to say. Subtler signs of disrespect include interruption or changing the subject before it resolves. Aim to show more respect throughout your conversation, even if you aren’t doing anything intentionally disrespectful.

Failure to Communicate in Conversation

Sometimes, the simplest explanation for a failure in conversation is the most accurate. If one party fails to express things in clear and understandable terms, it stands to reason that the other party won’t have any idea what’s going on.

Honesty

Communication can also fail when one party refuses to express what they’re feeling or thinking honestly. It can be hard to be honest when you’re under pressure, or if you have a shy personality type. For example, when you’re trying to make a good impression at work, you may second guess the value of your thoughts. However, honest expression is vital if you want the conversation to progress.

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I Speak…

coachWe have been talking about public speaking over the last few weeks. We have discussed how to learn about your audience, how to create a rapport—but this week, I’d like to mention a few things that you should try to avoid. If you are planning to make a public speech, try to avoid falling into these tar pits.

“Can everyone hear me out there?”

Inexperienced speakers often make one big mistake. They walk out in front of their audience, tap their microphone and shout into it and ask if the people in the back of the room can hear them. If you’re speaking at a larger conference, there’s a good chance that someone has already checked the audio. It’s always a good idea to check it before you go on stage.

“Are you there? I can’t see you….”

When you’re on stage, the lights can be nearly blinding. But no one needs to know you can’t see anyone in the audience. Simply speak into the dark and give the best presentation you can. In fact, it might be better for you to forget that anyone is out there. Just try to give the audience the impression of your interest—look at them directly and… smile!

“Let me read my presentation to you!”

A presentation full of words is BORING. Use pictures, short phrases and bullet points. Try not to read your slides to the audience. That’s what their eyes are for. Everyone came to see you speak, to share your ideas, not read aloud. Any visuals or props you choose to bring along should only serve to enhance your speech. You’re the speaker—speak. Don’t read!

“I’m sorry… I didn’t prepare…”

Try not to start your presentation with an excuse like this. The people listening to your presentation are expecting you to do your best, regardless of how you feel or how much time you’ve had to prepare. If you don’t have a lot of time to practice, choose a topic that’s familiar to you. If you don’t feel well, keep calm and stay hydrated. Just get out there and entertain, educate and be a public speaker.

“Ermmmmmm…”

Try to avoid conversation breakers such as “um,” “erm,” “uh,” “you know,” and “like.” Using these words too often takes away from the effectiveness of your presentation. They are also distracting and make you sound unsure about what you’re going to say next. Try pausing if you must think of the right word. Just be calm, collected and don’t rush it. Rushing will cause you to have to use filler.

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I Write…

writingMaking the most of your content is important. Each article you write, or have written, should be promoted as a separate product. Promoting your content is almost as important as having content. This article will be about ways to make your great content even greater. We will look at how to maximize what you have.

Make Navigation Easier

Content that is difficult to find, read and enjoy – is a problem. Content that is difficult to navigate will often cause a potential client to leave your website. But using tags and categories is SO easy! Make it easier to find your content, make it easy to move onto more content, and make it easy for customers to get in touch with you. More than three clicks? Forget it. Try to keep it to just a couple of clicks.

Promote Your Content Inside Content

It’s great to have your ideal clients find and read your posts, but take it one step further … always include a next step, like reading a similar article or signing up for more information. Keep in mind you want them to stay on your site – reading your content – as long as humanly possible. Don’t make the mistake of thinking great content alone will make your customer stick around.

Keywords, SEO, Keywords, SEO

Your SEO and keywords make a big impact on potential clients finding your content – or not. Search engines help people find relative content. Their goal is to enhance user experience by helping them find what they’re looking for. When you use your keywords in an organic way, Google rewards you by increasing your search engine rank. Play the system, and the system will help you.

Share MY Content…

The most effective content is ’shareable‘ content. But what makes content shareable? It all comes down to social currency. In other words: What will the reader gain from sharing your content? Think about the types of comments, posts, and articles that you share online. What do they actually do? They often back up your position on a topic, feature something you care about, or make you look smarter or more important. Don’t dismiss shareable content.

Go Ahead and Share My Content…

The main point of creating content is to get your message in front of the right readers. When you have the right reader, consider that they probably have a lot of friends who fit the same profile. Encouraging them to share through social media gets your content in front of even more potential customers. Help yourself by helping your audience to learn from you. That’s all it is. You are helping others learn, and those people are helping you spread your word.

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I Teach…

once uponFor those of us who are new to coaching, this blog article is all about connecting with your customer. Sometimes it’s easy to build a relationship, sometimes it’s hard— but it is a crucial part of your work. You must be able to connect with the people who hire you. Let’s look at some steps that will help you build up your clients. It’s not as hard as you may think.

Warn Them, Inform Them… Let Them Know What to Expect

When you meet with a client for the first time, it would be advisable to explain to them what they’re expected to be able to do. Give them some notice. You can turn an advance warning into a relationship-building opportunity. Ask them about things they’ve wanted to do, what they’ve been trying to achieve, and actually show interest in your clients.

Take Responsibility

You’ve made an error? Turned up late to a meeting? Accepting full responsibility, while recognizing the consequences of the error, shows that you’re prepared to take it like a grown-up. People respect that.

Tone Down Your Voice When Giving Bad News

Literally. Lower the tone of your voice and your rate of speaking. Generally, when people get excited or emotional about ideas they tend to raise their voice pitch and pace. When you’re giving bad news or feedback that could be construed negatively or critically, you want to give the impression that you are thinking clearly, logically and reasonably – not emotionally – and certainly not irrationally.

ALWAYS Begin with the Good News

When you have both good news and bad, start with the good. When people hear bad news, they have an internal stress reaction that causes them to tune-out other information. Try to ensure that the client fully comprehends and appreciates the entire message by making sure you give the good news first. Always give them something to feel good about.

Express Those Negatives as Positives

Rather than saying, “We can’t meet until Tuesday,” instead try, “We can meet up as soon as Tuesday.” It’s the same information, but wording it positively enhances your message. It makes the client feel important.

Try to Remind Them of the Bigger Picture

Sometimes clients don’t realize that the ‘bad news’ is in their own best interest. Try to always frame things inside the bigger picture. Yes, this is negative today—but how does it change the plan positively? Don’t let them go away feeling as though they failed.

Follow-up! Always Follow-up!

With some clients, a well-timed phone call after bad news goes a long way in proving to the client that you’ve gone the extra mile. “I just wanted to check with you to see how things are going with that discussion we had…” That raises the perceived value of your service without spending more money. Try it. People like to feel important.

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I Teach…

fear11Many life coaches themselves fail, and that failure can be caused by a multitude of problems they personally have not dealt with. These can range from not understanding the amount of energy and time required, not having a motivational touch, or simply life coaching only for money. To succeed in anything, you have to have a love for it—not just a desire to cash in. Let’s take a look at five reasons why coaching businesses fail.

You Aren’t Living It!

Why on Earth would you coach someone on something you don’t—or wouldn’t—do yourself? People can smell a lie a long way. If you want to be the best life coach in the industry, you need to do more than just learn and give your knowledge. You need to start living it! Walk the walk, and lead by example—don’t just lead with words.

You Just Haven’t Mastered It

There are coaches who are pretty good at a lot of different things and are so excited to share their knowledge with their clients, yet fail miserably to differentiate themselves because they are, frankly, a dime a dozen. The best thing you could do as a coach, for your coaching business and your clients, is to pick a maximum of 3 very specific topics to coach on. If you’re a life coach, which specific parts of life will you focus on? The more targeted and focused you are, the more focused your clients will be, and the better results both you and your clients will see. If you’re an expert—be an expert!

It’s Not You… It’s Me

Just because you are able to get people revved up, doesn’t mean you’re bound to be a great coach. In fact, the definition of motivate is to give someone a motive to do something. That does not mean they’ll actually do it. Most coaches can give great strategies. The difference in going from good to great in coaching is getting your clients to actually take action.

Your Own Motives Have Priority

As a business or life coach, it is imperative that you focus on what your coaching clients want and need, NOT what you personally want. Your motives should be their motives. The second you prioritize what you think is important versus what your coaching client thinks is important, you have failed.

A Single Approach Is the Wrong Approach

If you’re not getting through to your coaching clients, it’s not them, it’s you. When you have only one approach, your level of influence will suffer tremendously, and neither you, nor your clients, will see results. Having only one approach is like driving down a dead-end road; it’s unlikely you’ll ever reach your destination. Just because one approach or strategy worked for you before, it does not mean it’ll work every time.

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I Speak…

sleepAre you failing to keep your audience interested when you speak? Are you scratching your head and wondering why you are losing them halfway through? These are my tips to help you keep your audience engaged, interested and interactive.

Don’t Become Boring

This is crucial. The most effective way of keeping your audience’s attention is not to go on for too long. Some of the worst experiences speakers have related derived from their staying on stage too long and having their audiences leave before the end. Don’t fall into this trap—your family might like you to talk through dinner—but paying audiences don’t.

What Is Your Audience Looking For?

You may think this is pretty obvious and that you’d never make this mistake. But I see many otherwise intelligent people talk about what they’re interested in rather than what the audience is interested in.

If you’re speaking at a conference, people come to your session because of the synopsis – that’s what they’re interested in. Don’t change it just because it suits you. Many years ago, I saw one the most successful professional speakers make this same mistake. His session was advertised as being about mail marketing. But he had become interesting in the art of telesales. When he asked how many people in the audience had any interest in the subject, about five people out of three hundred put their hands up. You’d think he’d take the hint, but he continued to keep telling us all about the fine art of telesales. Don’t make the same mistake—keep to what the audience wants.

Start with a Reason to Listen

Before each of the presentations skills courses we run, you may want to ask each attendee to fill in an online questionnaire. The most critical question is to ask them if they are interested in the subject you are going to talk about.

If your audience doesn’t have an obvious reason to be interested, tell them why they should bother listening to you talking about this subject. This can be very challenging. I’ve had email discussions with a number of readers who present on topics such as health and safety issues or environmental regulations. The audience has to be there, but they have no intrinsic interest in the topic. The solution is to tell them why they should care. And if you can’t find a reason why they should listen – don’t give the presentation.

Make Change—Make Happy

We notice change. You notice the hum of the drier when it comes on and when it goes off – but not in between. You can use this natural human propensity to retrieve your audience’s attention. Don’t be afraid to change the pace of your presentation, bring video into the conversation or stimulate your audience with a question or two.

Tell Stories

Every presentation expert extolls the power of stories, from Dr. Robert H. Schuller to Steve Harrison. There’s evidence that people are hard-wired to listen to stories. The moment a story starts, your audience will perk up. Your stories should, of course, reinforce the point you’re making. Take a look at your presentation from the point of view of stories. Are they spread throughout your presentation – or bunched together? Spread them out for best effect.

Take a Break

Build in frequent breaks, but if you see people starting to flag in their attention, suggest a quick break for 1-2 minutes where people can refresh their drinks and have a walk around. Moving is the most effective way of reviving people at risk of dozing off. Seriously. You will have them back in better shape than they were before they left.

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I Speak…

fear11Public speaking can be stressful. When we look at a TV screen or sit in an auditorium to listen a speech, we can pick out a great speaker straight away. Look at how at ease Reverend Robert H. Schuller was in front of his audience. How does he manage to be so in control? Experience. I, personally, believe people over-complicate what they have to do when they stand up to speak publicly. I decided that I would put together four thoughts that I have when I’m planning to speak in public. Let’s check them out…

The Time & The Season

The occasion for the speech can go a long way in helping you determine the topic. Your speech topic will vary depending on whether the occasion is celebratory, just plain fun, solemn, or professional. Here are a few ways that the occasion can help influence your speech topic.

If the occasion is solemn, such as a funeral or memorial service, then your topic should be serious and relevant to the occasion.

If the occasion is fun, such as a toast at a bachelor party, then it’s time to bring out the fun anecdotes and stories and to make people laugh — not to share your passion for coin collecting.

If the occasion is celebratory, like a wedding, then you need to provide some light-hearted humor as well as some serious and sentimental points.

If the occasion is professional, then you need to stick to a professional topic, such as website design, and not focus on your personal experiences.

Know Your Purpose

Your purpose is related to the occasion and is the goal you want to achieve through your speech. Your purpose can be to inform, persuade, or just to entertain your audience. A speech can have a variety of purposes, but it’s important to be acquainted with the most common purposes.

To inform your audience, you’ll need to provide relevant facts and details about a subject that reveals information allowing your audience to see a complicated subject in a more ordinary light, or to learn about a completely foreign subject.

To persuade your audience, you’ll need to use rhetorical techniques, metaphors, and convincing evidence from experts to show them that they should do something, whether it’s to elect you for office, recycle more, or take the time to volunteer in their communities.

To entertain your audience, you’ll need to draw on personal or anecdotal material, tell a few funny stories, show off your great sense of humor, and make your audience laugh, even if you’re communicating an underlying serious message.

Know Your Audience

Consider your audience. If you want to connect to your audience, then you should consider their knowledge before you select a topic. If you’re giving a speech to a group of aspiring writers, then you can comfortably reference other writers and literary terms; if you’re speaking to a group that knows very little about writing, be careful when you make more obscure literary references.

If you’re speaking to a group that has expertise in a subject, then you won’t have to waste their time by discussing the most basic aspects of that topic. You can jump right into the nitty-gritty.

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Learn The True Power of #Hashtags This Warrior Wednesday!

once uponTo be a true entrepreneur, you have to keep yourself ahead of the trends, and that’s part of what our Warrior Wednesday is about. We want to inspire you to achieve the very best you can, and we want to give you many of the tools that you will need to get there. This week, I’d like for us to continue looking at #hashtags. In recent years, the #hashtag has become important to marketers at every stage. Some of the biggest companies in the world have used #hashtags to the greatest effect on #Twitter.

Let’s see how they did it…

#TweetFromTheSeat—Charmin

Just to prove that even a mundane company like Charmin can compete—we are going to start this list with one of their most successful campaigns. This is a prime example of a company really getting to grips with their product—and it was surprising to see such innovation from a toilet paper manufacturer like Charmin. The tissue company broke out of its ‘boring’ niche with the campaign #TweetFromTheSeat, which had people use that hashtag when they were, well… most likely to use it.

#PutACanOnIt—Red Bull

Recently popular drink company Red Bull came away with the prestigious “Best Use of a Hashtag” Shorty Award with its #PutACanOnIt campaign. Though the hashtag was created by Red Bull, it was inspired by a photo the company found on Twitter wherein the photographer is seen holding a Red Bull can above a Mini Cooper to make it look as though it was a trademarked Red Bull car.

#OreoHorrorStories—Oreo

Oreo, a company notorious for a fantastic social media presence, really outdid itself when it created one of the most fun Halloween hashtags of all time. The cookie company created quick, Oreo-themed parodies of popular horror films. This campaign helped the company maintain their position with today’s buyers.

#ShareaCoke—Coca Cola

Coca Cola has had some seriously amazing marketing initiatives over the years. From the classic “I’d Like to Buy the World a Coke”—all the way through to the Twitter age. One of the best examples of their advertising genius in the modern world is the unique way they rigged their vending machines to interact with customers.

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Publishing Your Book: Websites That Help Promote Books: Part Ten

once uponAfter writing a book, many people want to know how one goes about publishing a book. A well-known author once said recently that “it’s no great feat to get one’s book published—it’s no great mountain to climb.” He is right, but his opinion is subjective. To you, reading this blog, it is a huge mountain to climb to get your book published. There are many paths you can take up that mountain, but it is still a huge feat.

This week, I would like to look at some of the places you can list your book for free to get noticed. These five sites have been proven to be some of the most effective free promotion in the book world. But even with these sites there are some ups and downs. The downside is that you will still be fighting for places on these sites with thousands of other authors. The upside is that once you get listed on these sites they may well help you create sales.

All of these sites give your book potential—the potential to get a huge dose of publicity and a run of strong paid sales. These paid sales will drive your rankings and will turn into more sales. People always say that the free stuff isn’t worth it—but sometimes it is.

Addicted to eBooks

This website is perfect for readers who love cheaper books. The website also allows authors to rate some of the content of their book. If you want to know the level of sexual, violent or rude content before you buy a book, this site will appeal to you. I’m excited that authors can now rate their books for the readers.

Author Marketing Club

One of the best resources for writers. You don’t have to chase around the internet trying to find sites to submit to. You can just go to the Author Marketing Club and see which sites are available to use.

Books on the Knob

Bargain reads, free ebooks and book reviews for the Amazon Kindle, nook, Kobo, Sony and other ereaders, Kindle Fire, nookColor, Kobo Vox, and other tablets, along with some games and other stuff. A useful site for authors to know about.

Digital Book Today

Includes both free and paid options for writers looking to promote. A great place to promote your book, and a place that you may have to work to get into—but once you are, you’ll reap the rewards.

eBooks Habit

Each day, this site brings you 20-30 great ebooks that are free at the time of posting, as well as some bargain ebooks with reduced prices. If you have a promotion going on—a free giveaway, etc.—then this may be the site for you.

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